COMMUNICATION SKILLS

This class is designed to equip you in the art of communicating. You will learn the importance of interpersonal skills for becoming an exemplary leader; be able to convey authenticity by keeping verbal, vocal, and visual communications consistent; practice the nine behavioral skills of interpersonal communication; and promote habits to optimize interpersonal effectiveness. This content is essential whether you are currently in a leadership role or aspire to be a leader in the future.

LESSON 1: Keys to Effective Communication

  • Believability
  • Words, Tone, and Body Language
  • Communication Process
  • Communication Barriers
  • Empathy- Showing Your Audience You Care
  • Being Clear, Concise, and Consistent
  • Confidence

LESSON 2: Developing Habits

  • Building and Sustaining Behaviors
  • Accountability/Pursing Feedback
  • Chasing Change

LESSON 3: Active Listening

  • How to Win Over Your Audience
  • Listening for Understanding
  • The Four Keys to Actively Listening

LESSON 4: Communication In Conflict

  • Preparing for a Difficult Conversation
  • The Framework for Improvement
  • Seeing the Other Side

LESSON 5: Psychological Safety in Communication

  • Developing Emotional Intelligence in Communication